Privacy Policy

This Privacy Policy explains how Garage Reset Guys collects, uses, stores, and shares information when you visit our website, request an estimate, call, text, email, submit photos, book a service, or otherwise communicate with us.

1. Information We Collect

We may collect your name, phone number, email address, service address, preferred service date, service details, photos or videos you send, messages, payment-related information, and records of your communications with us. We may also collect basic website information such as browser type, device type, pages visited, referral source, and general usage data.

2. Photos and Service Details

Customers often send photos or videos so we can estimate garage cleanouts, junk removal, hauling, and reset work. These materials may show personal property, garage contents, addresses, vehicles, documents, or other household details. Please avoid sending sensitive documents, financial records, medical information, or anything you do not want us to see unless it is necessary for the service request.

3. How We Use Information

We use customer information to respond to inquiries, provide estimates, schedule service, confirm job details, complete cleanouts and hauling, process payments, document work, resolve disputes or damage claims, improve our services, prevent fraud, comply with legal obligations, and communicate about Garage Reset Guys services.

4. Texts, Calls, and Emails

When you contact us or provide your phone number or email, you authorize Garage Reset Guys to respond by call, text, or email about your estimate, booking, service updates, follow-up questions, payment, reviews, and related service matters. Message and data rates may apply. You can ask us to stop non-essential marketing messages at any time.

5. Sharing Information

We do not sell customer personal information. We may share information with service providers who help us operate the business, such as payment processors, website hosting providers, email or texting tools, disposal or donation partners, insurance providers, legal advisors, or contractors assisting with the job. We may also share information if required by law, to protect safety, to respond to legal claims, or to enforce our terms.

6. Disposal, Donations, and Third Parties

If you authorize us to remove items, those items may be taken to disposal facilities, recycling centers, donation locations, or other appropriate destinations. Please remove personal documents, valuables, account records, medication, and sensitive items before service. Garage Reset Guys is not responsible for personal information left inside items you authorize us to remove.

7. Marketing Photos

We may use before-and-after photos to show completed work on our website, social media, ads, or other marketing channels. We will make reasonable efforts to avoid showing sensitive personal information. If you do not want photos of your project used for marketing, tell us before service begins or contact us afterward and we will review the request.

8. Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect customer information. No method of storage or transmission is completely secure. We keep information for as long as reasonably needed for estimates, service records, accounting, legal compliance, dispute resolution, insurance, and business operations.

9. Your Choices

You may ask us to update, correct, or delete certain personal information, subject to legal, accounting, safety, dispute, and business record needs. You may also ask us to stop non-essential marketing texts or emails.

10. Children's Privacy

Our services are intended for adults and property owners or authorized representatives. We do not knowingly collect personal information from children under 13.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

12. Contact

Questions or privacy requests can be sent to contact@garageresetguys.com or by calling/texting 832-312-3058.